Return Policy

1. Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase (order number or receipt) is required.

2. Free Returns

Returns are free within the 14-day return window. There is no restocking fee, and we cover the cost of return shipping. Simply request a return and we'll provide a prepaid return label at no charge.

3. Non-Returnable Items

• Items damaged due to misuse, improper assembly, or normal wear
• Clearance or final-sale items (clearly marked at purchase)
• Gift cards
• Personalized or custom-made items

4. How to Initiate a Return

1. Email us at support@nookandnest.com with your order number and the item(s) you'd like to return.
2. We'll review your request and send return instructions within 1–2 business days.
3. Pack the item(s) securely in their original packaging.
4. Ship the item(s) using the provided return label or your preferred carrier.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund — no restocking fee applies.

6. Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method. Return shipping is free within the 14-day window.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for a different one, please return the original item (free of charge) and place a new order for the desired product.